Return and Refund Policy

At Lal Hira, we want you to be completely satisfied with your purchase. If you are not happy with your order, our return and refund process is designed to be simple and fair.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Proof of purchase (invoice or order ID) is required.

Non-Returnable Items

• Items sold under "Final Sale" or clearance.
• Personalized or custom-made products.
• Damaged items due to misuse or improper handling.

Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed via your original payment method (bKash, Nagad, or Bank Transfer) within 7-10 working days.
• Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact our support team immediately.